11zon comPrivacy Policy

This page describes what we collect when you use 11zon com and how we keep that data protected. We at 11zon com take your privacy seriously. When you open an account, deposit funds, or play our games, we collect personal information to verify your identity, process your transactions, and provide customer support.

Our 11zon com platform operates across multiple jurisdictions in Southeast Asia. Your data may be stored on servers located outside your country. We apply consistent encryption and security practices to all customer information, regardless of where our servers are located.

We encourage you to read this policy carefully. If you have questions about how we handle your data on 11zon com, contact our support team through live chat, email, or in-app help. Our team responds in English and Indonesian.

What Data We Collect on 11zon com

We at 11zon com collect personal information when you open an account. This includes your email address, full name, date of birth, phone number, and residential address. We also collect government-issued ID information and a selfie photo for identity verification (KYC).

When you deposit or withdraw on 11zon com, we collect payment information. This includes your payment method (QRIS, e-wallet, mobile banking, local payment, online payment, or bank account details for e-wallet, mobile banking, local payment, or online payment), transaction amounts, and timestamps. We do not store your full payment card or bank account numbers; instead, we store a reference token that our payment processor uses.

We at 11zon com log all your activity on our platform. This includes every game session, bet amount, spin result, withdrawal request, and account change. We store your IP address, device type, browser information, and approximate location based on your IP. This data helps us detect fraud, investigate disputes, and improve our service.

How We Use Your Data on 11zon com

We at 11zon com use your personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We also use your data to detect fraud, investigate disputes, and comply with legal obligations.

Our 11zon com platform uses your activity data to improve our service. We analyze game popularity, payment method usage, and customer support patterns to optimize our platform. We may also use your data to send you service updates, security alerts, or information about new games or features on 11zon com.

We at 11zon com do not sell your personal information to third parties. We do not use your data for marketing purposes outside our platform. We do not share your information with advertisers or data brokers.

Identity verification

We use your personal information to confirm your identity and prevent fraud on 11zon com. This is a legal requirement in most jurisdictions.

Payment processing

We share your payment information with our payment processors to complete your deposits and withdrawals on 11zon com.

Dispute resolution

We use your account history and activity logs to investigate disputes and resolve customer complaints on 11zon com.

Third-Party Processors and Data Sharing on 11zon com

We at 11zon com work with third-party service providers to operate our platform. These include payment processors, hosting providers, and customer support platforms. We share only the minimum data necessary for these providers to perform their services.

Our 11zon com payment processors handle your deposit and withdrawal transactions. We share your payment method and transaction amount with them, but we do not share your full payment card or bank account numbers. These processors are bound by strict confidentiality agreements.

We at 11zon com may disclose your information if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so. We do not voluntarily share your data with law enforcement or government agencies.

Your Rights and Data Protection on 11zon com

We at 11zon com give you the right to access, correct, and delete your personal information. You can request a copy of your data by contacting our support team. We will provide your information within a reasonable timeframe.

You can update your personal information anytime through your 11zon com account dashboard. If you need to change your email, phone number, or residential address, log in and edit your profile. If you need to update your identity information, contact our support team.

You can request deletion of your 11zon com account anytime. We will close your account and delete your personal information, except where we are required by law to retain it. We may retain your transaction history for accounting and fraud-prevention purposes.

Data Security and Retention on 11zon com

We at 11zon com use industry-standard encryption to protect your data. All communication between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed and salted, so we cannot see your actual password.

Our 11zon com platform requires two-factor authentication on all accounts. When you log in from a new device, we send a verification code to your registered email or phone. This step prevents unauthorized access to your account.

We at 11zon com retain your personal information for as long as your account is active. After you close your account, we retain your data for a period required by law or for fraud-prevention purposes. We delete your data after this retention period expires, except where we are legally required to keep it.

Cookies and Tracking on 11zon com

We at 11zon com use cookies to remember your login status and track your preferences on our platform. These cookies help us provide a personalized experience when you return to 11zon com. You can disable cookies in your browser settings, but some features may not work properly.

Our 11zon com platform may use analytics tools to track how you use our service. These tools help us understand which games are popular, which payment methods users prefer, and how customers navigate our platform. We use this information to improve our service and optimize the user experience.

We at 11zon com do not use tracking pixels or similar technologies to follow you outside our platform. We do not track your activity on other websites or apps. Our tracking is limited to our 11zon com platform only.

For questions about this privacy policy or how we handle your data on 11zon com, contact our support team. We respond in English and Indonesian through live chat, email, and in-app help. Our team can clarify any aspect of our data practices and help you exercise your privacy rights.